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Customer Service

Freytag's Florist is the leading provider of thoughtful gifts, helping our customers connect with the important people in their lives, so it's important that our customers stay connected to us. To further assist you, we've provided answers to any inquiries you may have about our service.

Freytag's Florist Customer Service

Contact Us Online

Floral Consultant Hours

M-F 7:30am-6pm
Sat 8am-1pm
Closed Sunday

Physical Store Hours
M-F 7:30am-6pm
Sat 8am-1pm
Closed Sunday

Address View All Locations
Freytag's Florist
2211 W Anderson Ln
Austin, TX 78757

Phone
(800) 252-9145 (toll free)
(512) 371-5640

Policies & Procedures

We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Delivery Status

Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Floral Deliveries

U.S. orders received before 12:00 p.m. in the recipient's time zone will typically be delivered same day if selected (excluding holidays and peak floral periods). We will notify you if same day delivery is not available. Orders received after that time will be delivered the following day.

Incorrect Address/Re-Delivery

Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery may cause a delay in the scheduled delivery time

Floral Order Delivery Times

Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

Recipient Not Home

We will leave the delivery with a neighbor, an apartment office or a co-worker. We will leave a note on the door of the recipient and a message on their phone if you supplied us with a phone number. If we are unable to locate anyone to accept the order weather permitting we will leave the delivery on the door step. If none of the above is possible we will leave a note on the door asking them to call us and we will re-deliver the item.

Sunday Delivery

We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

International Floral Deliveries

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet. International orders are guaranteed to be delivered within 72 hours but many times are delivered sooner.

Gift Items Shipped Directly

Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

Cancellation Policy

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a charge.

Substitution Policy

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

School Deliveries

Deliveries to schools must be placed before 9AM to guarantee same day delivery. Deliveries to students cannot be guaranteed as each school has their own policy on accepting flowers for students. It is recommended that you check with the school administration before placing an order for a student. All school deliveries will be delivered to the office.?

Delivery Times

We deliver from 8 AM-6PM. Businesses will be delivered before 5PM. Funeral deliveries will be verified with the place of service and delivered accordingly. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee them. Please contact us by phone for timed delivery requests. ? Deliveries requested for a certain time may incur additional fees

Office Deliveries

We will do our best to hand the delivery directly to the recipient and have them sign for the item, but many businesses require us to deliver to security or the reception area.

Rural Deliveries

Delivery of orders to rural route addresses cannot be guaranteed. We will do our best to find a florist in the delivery area but some areas are undeliverable.

Delivery Charges/ Wire Charges

A local delivery fee of $11.95 will be added to each order, for each address in our local delivery area. For deliveries outside of our local delivery area a service charge of $8.95 will be charged as well as a $5.00 delivery that is given to the delivering florist. This fee may vary but you will be contacted if so.

Special Delivery Instructions

If you input special delivery instructions we will not be responsible for the item once the instructions are carried out. Ex: If you tell us to leave the flowers on the door step we will not be responsible once the item is left on the step.

We will go above and beyond to deliver your flowers. I appreciate you allowing us to deliver your floral gift. We will treat it with care.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information, etc..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature.
To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

No. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline. By using our site, you consent to our online privacy policy. If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on September 9, 2013

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Freytag's Florist http://www.freytagsflorist.com/images/siteSettingWide/NewLogoflushleft-15022055126.png 2211 W Anderson Ln Austin, TX 78757 (800) 252-9145 (512) 371-5640

LOCATION Freytag's Florist: 2211 W Anderson Ln Austin, TX 78757 512-371-5640

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2211 W Anderson Ln
Austin, TX 78757

Freytag's Florist has served the Austin Texas metro area for over 35 years, delivery fresh flowers not only in Austin, but Pflugerville, Round Rock, Cedar Park & Lakeway.

Austin TX Flowers

When a special occasion calls for flowers, Freytag's delivers. Birthday flowers, get well flowers, new baby flowers or anniversary flowers are easy to order online and Freytag's Florist can usually deliver the same day! Freytag's also carries flowering plants and green plants as well as gourmet baskets and fruit baskets.

Sympathy & Funeral Flowers Delivered in the Austin Metro Area

When you need to send flowers to a funeral, whether in Austin, Pflugerville, Cedar Park, Lakeway or Round Rock, Freytag's has a lovely selection of beautiful, touching floral tributes to choose from. We have a working relationship with the local funeral homes, and we know the Austin area well. Deliveries to the home or funeral service are no problem!

Austin Gifts & Reward Points

Freytag's Florist also has a great selection of gifts and gift cards, as well as free eCards. You can register to win a dozen roses, try your luck with our Lucky Stems contest, and earn Reward Points for every order!

Austin Texas Florist | Pflugerville Florist | Round Rock Florist | Lakeway TX Florist | Cedar Park Florist

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