Cymbidium Paradise

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Delivery Conditions

To honor our satisfaction guarantee, the recipient may be called to schedule delivery. We do not accept requests for delivery at specific times of day. Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return or attempt delivery the next day. For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day.

Delivery Status

Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Floral Deliveries

U.S. orders received before 12:00 p.m. in the recipient's time zone will typically be delivered same day if selected (excluding holidays and peak floral periods). We will notify you if same day delivery is not available. Orders received after that time will be delivered the following day.

Incorrect Address/Re-Delivery

Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery may cause a delay in the scheduled delivery time

Floral Order Delivery Times

Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

Recipient Not Home

We will leave the delivery with a neighbor, an apartment office or a co-worker. We will leave a note on the door of the recipient and a message on their phone if you supplied us with a phone number. If we are unable to locate anyone to accept the order weather permitting we will leave the delivery on the door step. If none of the above is possible we will leave a note on the door asking them to call us and we will re-deliver the item.

Sunday Delivery

We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

International Floral Deliveries

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet. International orders are guaranteed to be delivered within 72 hours but many times are delivered sooner.

School Deliveries

Deliveries to schools must be placed before 9AM to guarantee same day delivery. Deliveries to students cannot be guaranteed as each school has their own policy on accepting flowers for students. It is recommended that you check with the school administration before placing an order for a student. All school deliveries will be delivered to the office.

Delivery Times

We deliver from 8 AM-6PM. Businesses will be delivered before 5PM. Funeral deliveries will be verified with the place of service and delivered accordingly. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee them. Please contact us by phone for timed delivery requests. Deliveries requested for a certain time may incur additional fees

Office Deliveries

We will do our best to hand the delivery directly to the recipient and have them sign for the item, but many businesses require us to deliver to security or the reception area.

Rural Deliveries

Delivery of orders to rural route addresses cannot be guaranteed. We will do our best to find a florist in the delivery area but some areas are undeliverable.

Delivery Charges/ Wire Charges

A local delivery fee of $12.95 will be added to each order, for each address in our local delivery area. For deliveries outside of our local delivery area a service charge of $8.95 will be charged as well as a $5.00 delivery that is given to the delivering florist. This fee may vary but you will be contacted if so.

Special Delivery Instructions

If you input special delivery instructions we will not be responsible for the item once the instructions are carried out. Ex: If you tell us to leave the flowers on the door step we will not be responsible once the item is left on the step.

We will go above and beyond to deliver your flowers. I appreciate you allowing us to deliver your floral gift. We will treat it with care.